Frequently Asked Questions
Frequently Asked Questions
What type of gold jewellery do you offer?
Javan Jewellery offers thoughtfully selected 14K and 18K gold jewellery, including necklaces, bracelets, earrings, rings, pendants, and meaningful gifts.
Is your jewellery made from real gold?
Yes. Our gold jewellery is selected for authenticity, quality, and lasting beauty. Product descriptions include the relevant gold purity and available specifications.
How can I choose the correct size?
Sizing information is provided on applicable product pages. If you need assistance choosing a ring, bracelet, or chain size, please contact us before placing your order.
Do you offer gift packaging?
Yes. Javan Jewellery orders are carefully prepared in elegant gift-ready packaging, making them suitable for special occasions and meaningful celebrations.
Can I send an order directly as a gift?
Yes. You may enter the recipient’s delivery address during checkout. Pricing information is not included inside the jewellery packaging.
Do you offer custom or special orders?
Special requests may be available depending on the design, size, and product. Please contact us with the details of the piece you are looking for.
Where do you ship?
We are based in Toronto and serve customers across Canada. Available shipping options and delivery details are displayed during checkout.
Is shipping insured?
Eligible jewellery orders are shipped using secure and insured delivery methods. Additional information is available on our Shipping & Delivery page.
How can I care for my gold jewellery?
Store each piece separately, avoid contact with harsh chemicals, and gently clean your jewellery using a soft cloth. Please visit our Jewellery Care page for complete instructions.
Can I return or exchange an item?
Return eligibility depends on the condition and type of jewellery purchased. Personalized, custom-made, resized, engraved, or final-sale items may not qualify. Please review our Returns & Warranty page before placing your order.
How can I contact Javan Jewellery?
Please use our Contact Us page for product questions, order assistance, gift recommendations, or special requests. For an existing order, include your order number in your message.