Returns & Warranty

Returns & Warranty

We want you to feel confident when purchasing from Javan Jewellery. Please review the following conditions before requesting a return, exchange, or warranty assessment.

Return Eligibility

You may request a return within 14 calendar days of receiving your order.

To qualify for a return, the jewellery must be:

• Unworn and unused
• In its original condition
• Free from scratches, damage, alterations, or signs of wear
• Returned with its original packaging, tags, certificates, and accompanying items
• Supported by valid proof of purchase

All returned jewellery will be carefully inspected before approval.

Non-Returnable Items

For hygiene, personalization, and product-integrity reasons, the following items are final sale unless they arrive damaged or defective:

• Earrings and pierced jewellery
• Custom-made or special-order jewellery
• Engraved or personalized pieces
• Resized or altered jewellery
• Gift cards
• Items marked as final sale
• Jewellery showing signs of wear, damage, or alteration

Starting a Return

Before sending an item back, contact us through the Contact Us page and include:

• Your full name
• Order number
• Item being returned
• Reason for the return
• Clear photographs when reporting damage or a defect

Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or confirmed to have a manufacturing defect.

Returns must be shipped using a tracked and insured service. Javan Jewellery is not responsible for return packages that are lost, damaged, or delivered to an incorrect address.

Original shipping charges, customs duties, brokerage fees, and import taxes are non-refundable unless required by applicable law.

Refunds

Once the returned item has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Items that do not meet the return conditions may be declined and returned to the customer at the customer’s expense.

Exchanges

Exchange requests are subject to product availability. If the requested item is unavailable, an approved return may be refunded to the original payment method.

Price differences and additional shipping charges may apply.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives. If you receive an incorrect item or notice shipping damage, contact us within 48 hours of delivery.

Include your order number, a description of the issue, and clear photographs of the jewellery, packaging, and shipping box.

Six-Month Limited Warranty

Javan Jewellery provides a six-month limited warranty against confirmed manufacturing defects, beginning on the original delivery date.

The warranty may cover issues such as a defective clasp, faulty setting, or construction defect resulting from the original manufacturing process.

The warranty does not cover:

• Normal wear and tear
• Scratches, dents, bending, or discolouration caused by use
• Broken or stretched chains caused by pulling or snagging
• Loss of jewellery or components
• Damage caused by impact, accidents, chemicals, moisture, improper storage, or misuse
• Repairs, resizing, or alterations performed by another jeweller
• Natural characteristics or variations in gemstones and materials

Warranty claims require inspection and approval. Depending on the assessment, an eligible item may be repaired, replaced, or otherwise resolved at our discretion.

Repairs Outside the Warranty

Repair services may be available for damage not covered by the warranty. Any applicable cost and estimated timeframe will be provided after the jewellery has been inspected.

Consumer Rights

This policy does not limit any rights or remedies available under applicable consumer-protection laws.