Refund policy
Returns & Exchanges
At Javan Jewellery, we want you to feel confident with every purchase. Please review our exchange policy carefully before placing your order.
Exchanges Only — No Returns or Refunds
We accept eligible exchanges within 7 calendar days of receiving your order. We do not offer returns or refunds.
To qualify for an exchange, the item must be:
Unworn and unused
In its original condition
Free from damage, scratches, alterations, or signs of wear
Returned in its original packaging with all accompanying items
All items are inspected before an exchange is approved.
Non-Exchangeable Items
The following items are not eligible for exchange:
Customized or personalized jewellery
Gift cards
Sale or final-sale items
Items that have been worn, damaged, altered, or are not in their original condition
How to Request an Exchange
To request an exchange, please contact us at javan.jewellery@gmail.com within 7 days of receiving your order.
Please include your order number and details of the item you would like to exchange.
Once your exchange request has been reviewed and approved, we will provide instructions for returning the item to Javan Jewellery. Please do not send an item back before receiving confirmation from us.
Exchange Shipping
Customers are responsible for shipping costs associated with an exchange. Shipping charges are non-refundable.
For your protection, we recommend using a tracked and insured shipping service when sending jewellery back to us.
Refunds
Javan Jewellery does not offer refunds. Eligible regular-priced merchandise may be exchanged in accordance with the conditions above. Sale and final-sale items are not eligible for exchange.
Damaged or Incorrect Items
If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible with your order number and clear photographs of the item and packaging so that we can review the issue.
Contact Us
If you have any questions regarding an exchange, please contact:
Javan Jewellery
javan.jewellery@gmail.com