Shipping & Delivery
Shipping & Delivery
At Javan Jewellery, every order is carefully prepared, securely packaged, and shipped using a tracked and insured delivery service.
Order Processing
Orders are typically prepared within 1–2 business days. Processing time may be longer for customized, resized, engraved, or special-order jewellery.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Free Shipping
We offer complimentary standard shipping on orders over CAD $500 before taxes and after any discounts have been applied.
Greater Toronto Area Delivery
Eligible orders within the Greater Toronto Area may qualify for one-day delivery. Orders must be placed and confirmed before the applicable daily cut-off time.
One-day delivery is subject to product availability, payment confirmation, delivery location, weather conditions, and courier availability. Please contact us before ordering if your purchase is time-sensitive.
Estimated Delivery Times
Canada: approximately 2–7 business days
United States: approximately 4–10 business days
Europe: approximately 6–15 business days
Delivery times are estimates and begin after the order has been processed. Delays caused by couriers, customs, weather, holidays, or circumstances outside our control may occur.
Insured and Tracked Shipping
Eligible orders are shipped with tracking and insurance. A signature may be required upon delivery to help protect your purchase.
Please ensure that someone is available to receive and sign for the package when required.
International Orders
International customers are responsible for any customs duties, import taxes, brokerage fees, or local charges applied by the destination country. These charges are not included in the product price or shipping fee.
Delivery Address
Please review your shipping address carefully before completing checkout. Contact us immediately if you notice an error.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
Lost, Delayed, or Damaged Packages
If your tracking information shows an unusual delay, or if your package arrives damaged, please contact us promptly with your order number and relevant photographs.
We will assist with the courier or insurance claim where applicable. Claims remain subject to the carrier’s investigation and final decision.
Questions About Delivery
For delivery questions or time-sensitive purchases, please contact us before placing your order. For an existing purchase, include your order number in your message.