Shipping policy
Shipping & Delivery
At Javan Jewellery, every order is carefully prepared, securely packaged, and shipped using a tracked and insured delivery service.
Order Processing
Orders are typically prepared within 1–2 business days. Processing time may be longer for customized, resized, engraved, or special-order jewellery.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Canada and USA Shipping
We offer the following shipping methods to Canada and USA:
Free Standard Shipping: Estimated delivery time is 5 to 10 business days.
Express Shipping: Estimated delivery time is 3 business days.
Delivery times are estimates and begin after the order has been processed. Delays caused by couriers, customs, weather, holidays, or circumstances outside our control may occur.
International Shipping
We are pleased to offer international delivery to select destinations worldwide. Shipping costs and estimated delivery times vary depending on the destination and will be calculated accordingly.
Please note that international orders may be subject to customs duties, import taxes, or other local fees. Any applicable charges are the responsibility of the recipient.
Express Delivery: Most international express orders are expected to arrive within 5 to 10 business days.
Shipping Costs
Shipping costs are calculated based on the weight of your order and the destination. The shipping cost will be displayed at checkout before you complete your purchase.
Package Tracking
As soon as your purchase is on its way, we will email you a confirmation containing a shipment tracking number. You can use this tracking number to monitor the delivery status of your order.
Delivery Address
Please review your shipping address carefully before completing checkout. Contact us immediately if you notice an error.
Javan Jewellery is not responsible for orders with incomplete or incorrect addresses. If a package is returned due to an incorrect address, additional shipping fees may apply for reshipment.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
Lost, Delayed, or Damaged Packages
Javan Jewellery is not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier to file a claim.
Javan Jewellery is not responsible for shipping delays caused by factors beyond our control, including but not limited to weather conditions, customs processing, or carrier delays.
Questions About Delivery
For delivery questions or time-sensitive purchases, please contact us before placing your order. For an existing purchase, include your order number in your message.